{"id":9304,"date":"2025-12-16T16:23:36","date_gmt":"2025-12-16T07:23:36","guid":{"rendered":"https:\/\/www.drgemhealthcare.com\/?p=9304"},"modified":"2025-12-16T17:37:03","modified_gmt":"2025-12-16T08:37:03","slug":"2025-customer-service-results-trusted-x-ray-company","status":"publish","type":"post","link":"https:\/\/www.drgemhealthcare.com\/es\/2025-customer-service-results-trusted-x-ray-company\/","title":{"rendered":"2025 Resultados del servicio de atenci\u00f3n al cliente | Empresa de rayos X de confianza"},"content":{"rendered":"<h3 class=\"wp-block-heading\" id=\"h-a-high-response-high-reliability-evaluation-demonstrating-trust-from-customers-worldwide\" style=\"font-style:normal;font-weight:400\"><strong>Una evaluaci\u00f3n de alta respuesta y fiabilidad que demuestra la confianza de clientes de todo el mundo.<\/strong><\/h3>\n\n\n\n<figure class=\"wp-block-image size-large has-custom-border wp-duotone-unset-1\" style=\"margin-top:10px;margin-right:0px;margin-bottom:10px;margin-left:0px\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"956\" src=\"https:\/\/www.drgemhealthcare.com\/wp-content\/uploads\/2025\/12\/News_CSinfo_CSinfo_1-1024x956.jpg\" alt=\"\" class=\"wp-image-9338\" style=\"border-top-left-radius:20px;border-top-right-radius:20px;border-bottom-left-radius:20px;border-bottom-right-radius:20px\" srcset=\"https:\/\/www.drgemhealthcare.com\/wp-content\/uploads\/2025\/12\/News_CSinfo_CSinfo_1-1024x956.jpg 1024w, https:\/\/www.drgemhealthcare.com\/wp-content\/uploads\/2025\/12\/News_CSinfo_CSinfo_1-300x280.jpg 300w, https:\/\/www.drgemhealthcare.com\/wp-content\/uploads\/2025\/12\/News_CSinfo_CSinfo_1-768x717.jpg 768w, https:\/\/www.drgemhealthcare.com\/wp-content\/uploads\/2025\/12\/News_CSinfo_CSinfo_1-13x12.jpg 13w, https:\/\/www.drgemhealthcare.com\/wp-content\/uploads\/2025\/12\/News_CSinfo_CSinfo_1.jpg 1200w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p style=\"margin-top:20px;margin-right:10px;margin-bottom:30px;margin-left:10px;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px\">En 2025, DRGEM llev\u00f3 a cabo su Encuesta Global de Satisfacci\u00f3n del Servicio de Atenci\u00f3n al Cliente. El objetivo era conocer a fondo la experiencia del cliente y el rendimiento del servicio en todas las regiones. Adem\u00e1s, el objetivo era definir orientaciones claras y centradas en el cliente para futuras mejoras del servicio. La encuesta recibi\u00f3 2.623 respuestas de un total de 4.833 invitaciones, lo que supone un \u00edndice de participaci\u00f3n de 54%. Este resultado refleja no s\u00f3lo un fuerte compromiso, sino tambi\u00e9n la profunda confianza que los clientes de todo el mundo depositan en DRGEM.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large \/* \ubaa8\ub4e0 \uc774\ubbf8\uc9c0\uc640 \uc784\ubca0\ub4dc \uc694\uc18c\uc5d0 \uc801\uc6a9 *\/ .entry-content img,  video, iframe { max-width: 100%; \ucee8\ud14c\uc774\ub108 \ub108\ube44\ub97c \ub118\uc9c0 \uc54a\ub3c4\ub85d \uc81c\ud55c height: auto; \ube44\uc728 \uc720\uc9c0\ub97c \uc704\ud574 \ub192\uc774\ub294 \uc790\ub3d9 \uc124\uc815 }\" style=\"margin-top:30px;margin-bottom:20px\"><img decoding=\"async\" width=\"1024\" height=\"503\" src=\"https:\/\/www.drgemhealthcare.com\/wp-content\/uploads\/2025\/12\/News_CSinfo_CSinfo_2-1024x503.jpg\" alt=\"\" class=\"wp-image-9339\" srcset=\"https:\/\/www.drgemhealthcare.com\/wp-content\/uploads\/2025\/12\/News_CSinfo_CSinfo_2-1024x503.jpg 1024w, https:\/\/www.drgemhealthcare.com\/wp-content\/uploads\/2025\/12\/News_CSinfo_CSinfo_2-300x148.jpg 300w, https:\/\/www.drgemhealthcare.com\/wp-content\/uploads\/2025\/12\/News_CSinfo_CSinfo_2-768x378.jpg 768w, https:\/\/www.drgemhealthcare.com\/wp-content\/uploads\/2025\/12\/News_CSinfo_CSinfo_2-18x9.jpg 18w, https:\/\/www.drgemhealthcare.com\/wp-content\/uploads\/2025\/12\/News_CSinfo_CSinfo_2.jpg 1200w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading has-medium-font-size\" id=\"h-how-drgem-delivers-reliable-service\" style=\"margin-right:10px;margin-left:10px;font-style:normal;font-weight:700\">C\u00f3mo DRGEM ofrece un servicio fiable<\/h3>\n\n\n\n<p style=\"margin-top:10px;margin-right:10px;margin-bottom:10px;margin-left:10px;padding-top:0px;padding-right:10px;padding-bottom:0px;padding-left:10px\">A trav\u00e9s de la innovaci\u00f3n continua y la gesti\u00f3n eficaz del flujo de trabajo, DRGEM sigue mejorando la velocidad de respuesta, el rendimiento del suministro y la coherencia general del servicio en todo el mundo.<\/p>\n\n\n\n<div class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-is-layout-fed7e1b2 wp-block-group-is-layout-flex\">\n<p style=\"margin-top:20px;margin-right:20px;margin-bottom:20px;margin-left:20px\"><strong>1) Respuesta r\u00e1pida<\/strong><br>Un \u00edndice de respuesta del 99% en menos de dos horas demuestra nuestro compromiso de minimizar las interrupciones cl\u00ednicas. Tambi\u00e9n apoya a los clientes con rapidez.<\/p>\n\n\n\n<p style=\"margin-top:20px;margin-right:20px;margin-bottom:20px;margin-left:20px\"><strong>2) Suministro mundial estable de piezas<\/strong><br>Un \u00edndice de entregas a tiempo del 94% pone de manifiesto la solidez de nuestros centros log\u00edsticos mundiales. Tambi\u00e9n demuestra la fiabilidad de nuestras operaciones de suministro.<\/p>\n\n\n\n<p style=\"margin-top:20px;margin-right:20px;margin-bottom:20px;margin-left:20px\"><strong>3) Mejora de la eficacia de los plazos de entrega<\/strong><br>Un plazo medio de 2,6 d\u00edas representa una mejora de 23% con respecto al a\u00f1o anterior. Esto refleja una mayor eficiencia en todo el proceso, desde la solicitud hasta el env\u00edo.<\/p>\n<\/div>\n\n\n\n<figure class=\"wp-block-image size-large\" style=\"margin-top:30px;margin-bottom:30px\"><img decoding=\"async\" width=\"1024\" height=\"503\" src=\"https:\/\/www.drgemhealthcare.com\/wp-content\/uploads\/2025\/12\/News_CSinfo_CSinfo_3-1024x503.jpg\" alt=\"\" class=\"wp-image-9340\" srcset=\"https:\/\/www.drgemhealthcare.com\/wp-content\/uploads\/2025\/12\/News_CSinfo_CSinfo_3-1024x503.jpg 1024w, https:\/\/www.drgemhealthcare.com\/wp-content\/uploads\/2025\/12\/News_CSinfo_CSinfo_3-300x148.jpg 300w, https:\/\/www.drgemhealthcare.com\/wp-content\/uploads\/2025\/12\/News_CSinfo_CSinfo_3-768x378.jpg 768w, https:\/\/www.drgemhealthcare.com\/wp-content\/uploads\/2025\/12\/News_CSinfo_CSinfo_3-18x9.jpg 18w, https:\/\/www.drgemhealthcare.com\/wp-content\/uploads\/2025\/12\/News_CSinfo_CSinfo_3.jpg 1200w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading has-medium-font-size\" id=\"h-regional-insights-consistent-satisfaction-worldwide\" style=\"padding-left:0px;font-style:normal;font-weight:700\">Perspectivas regionales: Satisfacci\u00f3n constante en todo el mundo<\/h3>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-808ea3fc wp-block-columns-is-layout-flex\" style=\"margin-top:10px;margin-bottom:10px;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<p style=\"margin-top:10px;margin-right:10px;margin-bottom:10px;margin-left:10px\"><strong>Gran participaci\u00f3n en todas las regiones<\/strong><br>El compromiso de los clientes se mantuvo fuerte en todas las regiones principales, con \u00edndices de participaci\u00f3n de 55% en Am\u00e9rica, 51% en Europa, 55% en Asia y 44% en la regi\u00f3n MEA. Esta participaci\u00f3n equilibrada respalda una evaluaci\u00f3n fiable y completa del sentimiento de los clientes a escala mundial.<br><br><strong>Todas las regiones superan los objetivos de satisfacci\u00f3n<\/strong><br>Todas las regiones superaron el objetivo de satisfacci\u00f3n del cliente de 4,8. La satisfacci\u00f3n global se mantuvo sistem\u00e1ticamente dentro del rango \u201cMuy satisfecho\u201d. Aunque las variaciones regionales son m\u00ednimas, MEA y Europa registraron las puntuaciones m\u00e1s altas. Esto refuerza la fuerte competitividad global y el valor de marca de confianza de DRGEM.<\/p>\n<\/div>\n<\/div>\n\n\n\n<figure class=\"wp-block-image size-large\" style=\"margin-top:40px;margin-bottom:30px\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"461\" src=\"https:\/\/www.drgemhealthcare.com\/wp-content\/uploads\/2025\/12\/News_CSinfo_CSinfo_4-1024x461.jpg\" alt=\"\" class=\"wp-image-9341\" srcset=\"https:\/\/www.drgemhealthcare.com\/wp-content\/uploads\/2025\/12\/News_CSinfo_CSinfo_4-1024x461.jpg 1024w, https:\/\/www.drgemhealthcare.com\/wp-content\/uploads\/2025\/12\/News_CSinfo_CSinfo_4-300x135.jpg 300w, https:\/\/www.drgemhealthcare.com\/wp-content\/uploads\/2025\/12\/News_CSinfo_CSinfo_4-768x346.jpg 768w, https:\/\/www.drgemhealthcare.com\/wp-content\/uploads\/2025\/12\/News_CSinfo_CSinfo_4-18x8.jpg 18w, https:\/\/www.drgemhealthcare.com\/wp-content\/uploads\/2025\/12\/News_CSinfo_CSinfo_4.jpg 1200w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading has-medium-font-size\" id=\"h-clinical-image-quality-evaluation\" style=\"margin-top:0px;margin-right:10px;margin-bottom:0px;margin-left:10px;font-style:normal;font-weight:700\">Evaluaci\u00f3n de la calidad de la imagen cl\u00ednica<\/h3>\n\n\n\n<p style=\"margin-top:10px;margin-right:10px;margin-bottom:10px;margin-left:10px;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px\">Adem\u00e1s de las m\u00e9tricas de servicio, los sistemas de RD de DRGEM se sometieron a una evaluaci\u00f3n cl\u00ednica interna. El resultado fue una puntuaci\u00f3n media de satisfacci\u00f3n con la calidad de imagen de 4,5 sobre 5,0. Estos resultados confirman que la tecnolog\u00eda de imagen de DRGEM proporciona un rendimiento diagn\u00f3stico fiable en diversos entornos cl\u00ednicos.<\/p>\n\n\n\n<p style=\"margin-top:30px;margin-right:10px;margin-bottom:10px;margin-left:10px;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px\">Los resultados de la Satisfacci\u00f3n Global del Servicio al Cliente de 2025 reafirman la posici\u00f3n de DRGEM como socio global de confianza en el diagn\u00f3stico por imagen. Partiendo de esta base, DRGEM seguir\u00e1 reforzando su respuesta de servicio r\u00e1pida y proactiva. Tambi\u00e9n mantendr\u00e1 una log\u00edstica global estable y eficiente, ampliar\u00e1 los programas de asistencia centrados en el cliente y mantendr\u00e1 el rendimiento cl\u00ednicamente validado del diagn\u00f3stico por imagen. A trav\u00e9s de un servicio fiable y soluciones de imagen innovadoras, DRGEM mantiene su compromiso de ayudar a los profesionales sanitarios a conseguir mejores flujos de trabajo, diagn\u00f3sticos m\u00e1s precisos y mejores resultados cl\u00ednicos.<\/p>\n\n\n\n<p><\/p>","protected":false},"excerpt":{"rendered":"<p>A high-response, high-reliability evaluation demonstrating trust from customers worldwide In 2025, DRGEM conducted its Global Customer Service Satisfaction Survey. The goal was to gain a comprehensive understanding of customer experience and service performance across all regions. Additionally, the aim was to define clear, customer-centric directions for future service improvements. 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