{"id":1146,"date":"2024-11-29T22:05:32","date_gmt":"2024-11-29T13:05:32","guid":{"rendered":"https:\/\/drgemhealthcare.com\/?page_id=1146"},"modified":"2026-01-08T18:04:31","modified_gmt":"2026-01-08T09:04:31","slug":"technical-support","status":"publish","type":"page","link":"https:\/\/www.drgemhealthcare.com\/fr\/technical-support\/","title":{"rendered":"Support technique"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"1146\" class=\"elementor elementor-1146\" data-elementor-post-type=\"page\">\n\t\t\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-920d936 e-con-full e-flex e-con e-parent\" data-id=\"920d936\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;shape_divider_top&quot;:&quot;tilt&quot;}\">\n\t\t\t\t<div class=\"elementor-shape elementor-shape-top\" aria-hidden=\"true\" data-negative=\"false\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 1000 100\" preserveaspectratio=\"none\">\n\t<path class=\"elementor-shape-fill\" d=\"M0,6V0h1000v100L0,6z\"\/>\n<\/svg>\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-550c6e2 e-con-full e-flex e-con e-child\" data-id=\"550c6e2\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;shape_divider_top&quot;:&quot;tilt&quot;}\">\n\t\t\t\t<div class=\"elementor-shape elementor-shape-top\" aria-hidden=\"true\" data-negative=\"false\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 1000 100\" preserveaspectratio=\"none\">\n\t<path class=\"elementor-shape-fill\" d=\"M0,6V0h1000v100L0,6z\"\/>\n<\/svg>\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-9c9e48b e-flex e-con-boxed e-con e-child\" data-id=\"9c9e48b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-4c2ca10 e-con-full e-flex e-con e-child\" data-id=\"4c2ca10\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-74bc1d4 elementor-widget elementor-widget-heading\" data-id=\"74bc1d4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Support technique<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c6b619f elementor-widget elementor-widget-heading\" data-id=\"c6b619f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Notre \u00e9quipe d'assistance technique d\u00e9di\u00e9e est l\u00e0 pour s'assurer que vos syst\u00e8mes DRGEM fonctionnent au mieux.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-5de59bd e-con-full e-flex e-con e-child\" data-id=\"5de59bd\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3b7820c elementor-widget elementor-widget-image\" data-id=\"3b7820c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"790\" height=\"380\" src=\"https:\/\/www.drgemhealthcare.com\/wp-content\/uploads\/2025\/05\/Page_Support_1.png\" class=\"attachment-full size-full wp-image-4131\" alt=\"\" srcset=\"https:\/\/www.drgemhealthcare.com\/wp-content\/uploads\/2025\/05\/Page_Support_1.png 790w, https:\/\/www.drgemhealthcare.com\/wp-content\/uploads\/2025\/05\/Page_Support_1-300x144.png 300w, https:\/\/www.drgemhealthcare.com\/wp-content\/uploads\/2025\/05\/Page_Support_1-768x369.png 768w\" sizes=\"(max-width: 790px) 100vw, 790px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-2ad400f8 e-flex e-con-boxed e-con e-parent\" data-id=\"2ad400f8\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-5bfc437 e-con-full e-flex e-con e-child\" data-id=\"5bfc437\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f3c7c16 elementor-widget elementor-widget-heading\" data-id=\"f3c7c16\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Outils de soutien \u00e0 la client\u00e8le<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a647401 elementor-widget elementor-widget-text-editor\" data-id=\"a647401\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"\" data-start=\"198\" data-end=\"488\">Acc\u00e9dez aux plateformes d'assistance de confiance de DRGEM pour assurer le fonctionnement efficace de vos syst\u00e8mes.<\/p><p class=\"\" data-start=\"198\" data-end=\"488\">De l'assistance communautaire \u00e0 l'aide technique directe, nous vous fournissons les outils dont vous avez besoin pour fonctionner sans heurts.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-021d642 e-con-full e-flex e-con e-child\" data-id=\"021d642\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a0c15c1 elementor-widget-tablet__width-initial elementor-widget-mobile__width-inherit elementor-widget__width-initial elementor-position-top elementor-widget elementor-widget-image-box\" data-id=\"a0c15c1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><a href=\"https:\/\/drgem2.my.site.com\/technicalsupport\/login\" target=\"_blank\" tabindex=\"-1\"><img decoding=\"async\" width=\"380\" height=\"242\" src=\"https:\/\/www.drgemhealthcare.com\/wp-content\/uploads\/2025\/05\/Page_Support_2_1.png\" class=\"elementor-animation-grow attachment-full size-full wp-image-4164\" alt=\"\" srcset=\"https:\/\/www.drgemhealthcare.com\/wp-content\/uploads\/2025\/05\/Page_Support_2_1.png 380w, https:\/\/www.drgemhealthcare.com\/wp-content\/uploads\/2025\/05\/Page_Support_2_1-300x191.png 300w\" sizes=\"(max-width: 380px) 100vw, 380px\" \/><\/a><\/figure><div class=\"elementor-image-box-content\"><h4 class=\"elementor-image-box-title\"><a href=\"https:\/\/drgem2.my.site.com\/technicalsupport\/login\" target=\"_blank\">Communaut\u00e9 de services<\/a><\/h4><p class=\"elementor-image-box-description\">Trouvez des manuels, des ressources et de l'assistance gr\u00e2ce \u00e0 notre portail de service bas\u00e9 sur Salesforce.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bbf4123 elementor-widget-tablet__width-initial elementor-widget-mobile__width-inherit elementor-widget__width-initial elementor-position-top elementor-widget elementor-widget-image-box\" data-id=\"bbf4123\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><a href=\"http:\/\/technicalsupport.drgem.co.kr\/DG\/LOGIN.html\" target=\"_blank\" tabindex=\"-1\"><img decoding=\"async\" width=\"380\" height=\"242\" src=\"https:\/\/www.drgemhealthcare.com\/wp-content\/uploads\/2025\/05\/Page_Support_2_2.png\" class=\"elementor-animation-grow attachment-full size-full wp-image-4165\" alt=\"\" srcset=\"https:\/\/www.drgemhealthcare.com\/wp-content\/uploads\/2025\/05\/Page_Support_2_2.png 380w, https:\/\/www.drgemhealthcare.com\/wp-content\/uploads\/2025\/05\/Page_Support_2_2-300x191.png 300w\" sizes=\"(max-width: 380px) 100vw, 380px\" \/><\/a><\/figure><div class=\"elementor-image-box-content\"><h4 class=\"elementor-image-box-title\"><a href=\"http:\/\/technicalsupport.drgem.co.kr\/DG\/LOGIN.html\" target=\"_blank\">Support technique web<\/a><\/h4><p class=\"elementor-image-box-description\">Connectez-vous pour g\u00e9rer les demandes de service, suivre les progr\u00e8s et recevoir l'assistance d'un expert.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bde10d4 elementor-widget-tablet__width-initial elementor-widget-mobile__width-inherit elementor-widget__width-initial elementor-position-top elementor-widget elementor-widget-image-box\" data-id=\"bde10d4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><a href=\"https:\/\/www.drgemhealthcare.com\/wp-content\/uploads\/2026\/01\/DRGEM_SUPPORT.zip\" target=\"_blank\" tabindex=\"-1\"><img loading=\"lazy\" decoding=\"async\" width=\"380\" height=\"242\" src=\"https:\/\/www.drgemhealthcare.com\/wp-content\/uploads\/2025\/05\/Page_Support_2_3.png\" class=\"elementor-animation-grow attachment-full size-full wp-image-4166\" alt=\"\" srcset=\"https:\/\/www.drgemhealthcare.com\/wp-content\/uploads\/2025\/05\/Page_Support_2_3.png 380w, https:\/\/www.drgemhealthcare.com\/wp-content\/uploads\/2025\/05\/Page_Support_2_3-300x191.png 300w\" sizes=\"(max-width: 380px) 100vw, 380px\" \/><\/a><\/figure><div class=\"elementor-image-box-content\"><h4 class=\"elementor-image-box-title\"><a href=\"https:\/\/www.drgemhealthcare.com\/wp-content\/uploads\/2026\/01\/DRGEM_SUPPORT.zip\" target=\"_blank\">Support TeamViewer<\/a><\/h4><p class=\"elementor-image-box-description\">Connectez-vous avec le support DRGEM pour b\u00e9n\u00e9ficier d'une assistance \u00e0 distance en temps r\u00e9el et d'une r\u00e9solution rapide des probl\u00e8mes.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-f358d9b e-flex e-con-boxed e-con e-parent\" data-id=\"f358d9b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-f1296e9 e-con-full e-flex e-con e-child\" data-id=\"f1296e9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-05460a5 elementor-widget elementor-widget-heading\" data-id=\"05460a5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">D\u00e9di\u00e9 \u00e0 la satisfaction du client<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f34bd60 elementor-widget elementor-widget-text-editor\" data-id=\"f34bd60\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"\" data-start=\"198\" data-end=\"488\">Chez DRGEM, nous donnons la priorit\u00e9 \u00e0 la satisfaction de nos clients en leur fournissant une assistance et des solutions de service fiables et en temps r\u00e9el.<br \/>Notre objectif est de faire en sorte que votre exp\u00e9rience avec nous soit harmonieuse, efficace et sans probl\u00e8me, o\u00f9 que vous soyez dans le monde.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-2942852 e-con-full e-flex e-con e-child\" data-id=\"2942852\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fa3d01d elementor-widget elementor-widget-heading\" data-id=\"fa3d01d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">1. Service mondial en temps r\u00e9el<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7859a10 elementor-widget elementor-widget-text-editor\" data-id=\"7859a10\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul class=\"service-details\" data-v-b47ecd16=\"\"><li data-v-b47ecd16=\"\"><div class=\"v-row v-row--no-gutters\" data-v-b47ecd16=\"\"><div class=\"v-col\" data-v-b47ecd16=\"\"><div data-v-b47ecd16=\"\"><strong>DRGEM Communaut\u00e9 de services (Salesforce Service Cloud)<\/strong>\u00a0permet d'effectuer des demandes de service depuis n'importe o\u00f9 dans le monde, garantissant ainsi une assistance ininterrompue chaque fois que vous en avez besoin.<\/div><\/div><\/div><\/li><li data-v-b47ecd16=\"\"><div class=\"v-row v-row--no-gutters\" data-v-b47ecd16=\"\"><div class=\"v-col\" data-v-b47ecd16=\"\"><div data-v-b47ecd16=\"\"><strong>Service de nuit et de jour f\u00e9ri\u00e9<\/strong>\u00a0disponible \u00e0 l'adresse suivante\u00a0<strong>DRGEM HQ<\/strong>offrir une assistance continue en dehors des heures normales de travail.<\/div><\/div><\/div><\/li><li data-v-b47ecd16=\"\"><div class=\"v-row v-row--no-gutters\" data-v-b47ecd16=\"\"><div class=\"v-col\" data-v-b47ecd16=\"\"><div data-v-b47ecd16=\"\">Un service d\u00e9di\u00e9\u00a0<strong>Centre de service am\u00e9ricain<\/strong>\u00a0pour les clients nord-am\u00e9ricains, ce qui garantit une assistance rapide et localis\u00e9e.<\/div><\/div><\/div><\/li><li data-v-b47ecd16=\"\"><div class=\"v-row v-row--no-gutters\" data-v-b47ecd16=\"\"><div class=\"v-col\" data-v-b47ecd16=\"\"><div data-v-b47ecd16=\"\">Fournit\u00a0<strong>une assistance client\u00e8le en temps r\u00e9el dans le monde entier<\/strong>Les services d'information et de conseil de l'Union europ\u00e9enne (UE) ont pour mission de r\u00e9pondre \u00e0 vos besoins, quel que soit l'endroit o\u00f9 vous vous trouvez.<\/div><\/div><\/div><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ef3e830 elementor-widget elementor-widget-heading\" data-id=\"ef3e830\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">2. Un soutien rapide et efficace<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-82a0064 elementor-widget elementor-widget-text-editor\" data-id=\"82a0064\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>Guide de d\u00e9pannage : Fourni dans les 24 heures suivant la soumission de la demande de service, garantissant une assistance rapide.<\/li><li>Fourniture de pi\u00e8ces de rechange : Les pi\u00e8ces sont exp\u00e9di\u00e9es dans les trois jours ouvrables suivant la commande, ce qui r\u00e9duit les retards et les temps d'arr\u00eat.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f1d3239 elementor-widget elementor-widget-heading\" data-id=\"f1d3239\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">3. Formation compl\u00e8te aux services<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9f8dc44 elementor-widget elementor-widget-text-editor\" data-id=\"9f8dc44\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul>\n<li>Des formations p\u00e9riodiques en Cor\u00e9e et aux \u00c9tats-Unis (cours de base et cours avanc\u00e9s) pour vous permettre d'acqu\u00e9rir les connaissances et les comp\u00e9tences n\u00e9cessaires.<br>pour optimiser vos produits DRGEM.<\/li>\n<li>Tour du monde annuel des services :\n<ul>\n<li>\u00c9couter activement les commentaires des clients concernant le service et la qualit\u00e9.<\/li>\n<li>Offrir un service \u00e0 guichet unique \u00e0 chaque distributeur afin d'am\u00e9liorer les performances des produits et l'assistance.<\/li>\n<\/ul>\n<\/li>\n<li>&nbsp;Un service en ligne et sur site ou une formation clinique sont disponibles \u00e0 la demande du client pour des exp\u00e9riences d'apprentissage personnalis\u00e9es.<\/li>\n<li>Acc\u00e8s \u00e0 une base de donn\u00e9es de d\u00e9pannage par l'interm\u00e9diaire de la communaut\u00e9 de service DRGEM, fournissant des solutions imm\u00e9diates.<\/li>\n<li>Vid\u00e9os d'auto-apprentissage con\u00e7ues pour am\u00e9liorer les comp\u00e9tences des ing\u00e9nieurs distributeurs, contribuant \u00e0 assurer une comp\u00e9tence continue.<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-undefined-fc6f112 e-flex e-con-boxed e-con e-parent\" data-id=\"undefined-fc6f112\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-undefined-6b1873c e-con-full e-flex e-con e-child\" data-id=\"undefined-6b1873c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-undefined-16b4d30 elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"undefined-16b4d30\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fab-whmcs\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M448 161v-21.3l-28.5-8.8-2.2-10.4 20.1-20.7L427 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105.7 105.7 50.5 0 92.7-35.4 103.2-82.8l13.2.2 6.9.1 1.6-6.7 5.6-24 1.9-.6 17.1 17.8 4.7 4.9 5.8-3.4 20.4-12.1 5.8-3.5-2-6.5-6.8-21.2z\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tSoutien aux clients internationaux\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tPour toute demande de renseignements, vous pouvez nous contacter par t\u00e9l\u00e9phone ou par courrier \u00e9lectronique. \t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-undefined-7bf58e0 elementor-widget elementor-widget-text-editor\" data-id=\"undefined-7bf58e0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>T\u00e9l : +82-70-8230-8541<\/p><p>Courriel : cs_global@<a class=\"cursor-pointer\" rel=\"noopener\" data-start=\"261\" data-end=\"278\">drgemhealthcare.com<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-undefined-53719c7 e-con-full e-flex e-con e-child\" data-id=\"undefined-53719c7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-undefined-d02a9bf elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"undefined-d02a9bf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-globe-americas\" viewbox=\"0 0 496 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M248 8C111.03 8 0 119.03 0 256s111.03 248 248 248 248-111.03 248-248S384.97 8 248 8zm82.29 357.6c-3.9 3.88-7.99 7.95-11.31 11.28-2.99 3-5.1 6.7-6.17 10.71-1.51 5.66-2.73 11.38-4.77 16.87l-17.39 46.85c-13.76 3-28 4.69-42.65 4.69v-27.38c1.69-12.62-7.64-36.26-22.63-51.25-6-6-9.37-14.14-9.37-22.63v-32.01c0-11.64-6.27-22.34-16.46-27.97-14.37-7.95-34.81-19.06-48.81-26.11-11.48-5.78-22.1-13.14-31.65-21.75l-.8-.72a114.792 114.792 0 0 1-18.06-20.74c-9.38-13.77-24.66-36.42-34.59-51.14 20.47-45.5 57.36-82.04 103.2-101.89l24.01 12.01C203.48 89.74 216 82.01 216 70.11v-11.3c7.99-1.29 16.12-2.11 24.39-2.42l28.3 28.3c6.25 6.25 6.25 16.38 0 22.63L264 112l-10.34 10.34c-3.12 3.12-3.12 8.19 0 11.31l4.69 4.69c3.12 3.12 3.12 8.19 0 11.31l-8 8a8.008 8.008 0 0 1-5.66 2.34h-8.99c-2.08 0-4.08.81-5.58 2.27l-9.92 9.65a8.008 8.008 0 0 0-1.58 9.31l15.59 31.19c2.66 5.32-1.21 11.58-7.15 11.58h-5.64c-1.93 0-3.79-.7-5.24-1.96l-9.28-8.06a16.017 16.017 0 0 0-15.55-3.1l-31.17 10.39a11.95 11.95 0 0 0-8.17 11.34c0 4.53 2.56 8.66 6.61 10.69l11.08 5.54c9.41 4.71 19.79 7.16 30.31 7.16s22.59 27.29 32 32h66.75c8.49 0 16.62 3.37 22.63 9.37l13.69 13.69a30.503 30.503 0 0 1 8.93 21.57 46.536 46.536 0 0 1-13.72 32.98zM417 274.25c-5.79-1.45-10.84-5-14.15-9.97l-17.98-26.97a23.97 23.97 0 0 1 0-26.62l19.59-29.38c2.32-3.47 5.5-6.29 9.24-8.15l12.98-6.49C440.2 193.59 448 223.87 448 256c0 8.67-.74 17.16-1.82 25.54L417 274.25z\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tSoutien aux clients nord-am\u00e9ricains\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tPour toute demande de renseignements, vous pouvez nous contacter par t\u00e9l\u00e9phone ou par courrier \u00e9lectronique. \t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-undefined-a98dba5 elementor-widget elementor-widget-text-editor\" data-id=\"undefined-a98dba5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>T\u00e9l : +1 (972) 924-9554<\/p><p>Courriel : service@drgemamerica.com<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Technical Support Our dedicated technical support team is here to ensure your DRGEM systems perform at their best. Customer Support Tools Access DRGEM\u2019s trusted support platforms to keep your systems running efficiently. From community assistance to direct technical help, we provide the tools you need for smooth operation. Service Community Find manuals, resources, and support [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_uf_show_specific_survey":0,"_uf_disable_surveys":false,"footnotes":""},"class_list":["post-1146","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.0 (Yoast SEO v27.0) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Technical Support - DRGEM<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.drgemhealthcare.com\/fr\/technical-support\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Technical Support\" \/>\n<meta property=\"og:description\" content=\"Technical Support Our dedicated technical support team is here to ensure your DRGEM systems perform at their best. 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Service Community Find manuals, resources, and support [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.drgemhealthcare.com\/fr\/technical-support\/\" \/>\n<meta property=\"og:site_name\" content=\"DRGEM\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/drgemglobal\" \/>\n<meta property=\"article:modified_time\" content=\"2026-01-08T09:04:31+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.drgemhealthcare.com\/wp-content\/uploads\/2025\/05\/Page_Support_1.png\" \/>\n\t<meta property=\"og:image:width\" content=\"790\" \/>\n\t<meta property=\"og:image:height\" content=\"380\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@drgemhealthcare\" \/>\n<meta name=\"twitter:label1\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.drgemhealthcare.com\/technical-support\/\",\"url\":\"https:\/\/www.drgemhealthcare.com\/technical-support\/\",\"name\":\"Technical Support - DRGEM\",\"isPartOf\":{\"@id\":\"https:\/\/www.drgemhealthcare.com\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.drgemhealthcare.com\/technical-support\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.drgemhealthcare.com\/technical-support\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.drgemhealthcare.com\/wp-content\/uploads\/2025\/05\/Page_Support_1.png\",\"datePublished\":\"2024-11-29T13:05:32+00:00\",\"dateModified\":\"2026-01-08T09:04:31+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/www.drgemhealthcare.com\/technical-support\/#breadcrumb\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.drgemhealthcare.com\/technical-support\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\/\/www.drgemhealthcare.com\/technical-support\/#primaryimage\",\"url\":\"https:\/\/www.drgemhealthcare.com\/wp-content\/uploads\/2025\/05\/Page_Support_1.png\",\"contentUrl\":\"https:\/\/www.drgemhealthcare.com\/wp-content\/uploads\/2025\/05\/Page_Support_1.png\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.drgemhealthcare.com\/technical-support\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.drgemhealthcare.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Technical Support\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.drgemhealthcare.com\/#website\",\"url\":\"https:\/\/www.drgemhealthcare.com\/\",\"name\":\"DRGEM\",\"description\":\"Your Best Healthcare\",\"publisher\":{\"@id\":\"https:\/\/www.drgemhealthcare.com\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.drgemhealthcare.com\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"fr-FR\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.drgemhealthcare.com\/#organization\",\"name\":\"DRGEM\",\"url\":\"https:\/\/www.drgemhealthcare.com\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\/\/www.drgemhealthcare.com\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/www.drgemhealthcare.com\/wp-content\/uploads\/2024\/12\/DRGEM_Logo_RGB.png\",\"contentUrl\":\"https:\/\/www.drgemhealthcare.com\/wp-content\/uploads\/2024\/12\/DRGEM_Logo_RGB.png\",\"width\":1754,\"height\":1241,\"caption\":\"DRGEM\"},\"image\":{\"@id\":\"https:\/\/www.drgemhealthcare.com\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/drgemglobal\",\"https:\/\/x.com\/drgemhealthcare\",\"https:\/\/www.linkedin.com\/company\/drgem\/\",\"https:\/\/www.instagram.com\/drgem.global\/\"]}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Support technique - DRGEM","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.drgemhealthcare.com\/fr\/technical-support\/","og_locale":"fr_FR","og_type":"article","og_title":"Technical Support","og_description":"Technical Support Our dedicated technical support team is here to ensure your DRGEM systems perform at their best. 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