{"id":9304,"date":"2025-12-16T16:23:36","date_gmt":"2025-12-16T07:23:36","guid":{"rendered":"https:\/\/www.drgemhealthcare.com\/?p=9304"},"modified":"2025-12-16T17:37:03","modified_gmt":"2025-12-16T08:37:03","slug":"2025-customer-service-results-trusted-x-ray-company","status":"publish","type":"post","link":"https:\/\/www.drgemhealthcare.com\/fr\/2025-customer-service-results-trusted-x-ray-company\/","title":{"rendered":"2025 R\u00e9sultats du service \u00e0 la client\u00e8le | Soci\u00e9t\u00e9 de radiologie de confiance"},"content":{"rendered":"

Une \u00e9valuation avec un taux de r\u00e9ponse \u00e9lev\u00e9 et une grande fiabilit\u00e9 d\u00e9montrant la confiance des clients dans le monde entier.<\/strong><\/h3>\n\n\n\n
\"\"<\/figure>\n\n\n\n

En 2025, DRGEM a men\u00e9 son enqu\u00eate mondiale de satisfaction du service \u00e0 la client\u00e8le. L'objectif \u00e9tait d'obtenir une compr\u00e9hension globale de l'exp\u00e9rience des clients et de la performance des services dans toutes les r\u00e9gions. En outre, l'objectif \u00e9tait de d\u00e9finir des orientations claires, centr\u00e9es sur le client, pour l'am\u00e9lioration future des services. L'enqu\u00eate a re\u00e7u 2 623 r\u00e9ponses sur 4 833 invitations, soit un taux de participation remarquablement \u00e9lev\u00e9 de 54%. Ce r\u00e9sultat refl\u00e8te non seulement un engagement fort, mais aussi la confiance profonde que les clients du monde entier accordent \u00e0 DRGEM.<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

Comment DRGEM fournit un service fiable<\/h3>\n\n\n\n

Gr\u00e2ce \u00e0 une innovation permanente et \u00e0 une gestion efficace des flux de travail, DRGEM continue d'am\u00e9liorer la vitesse de r\u00e9ponse, la performance de l'approvisionnement et la coh\u00e9rence globale du service dans le monde entier.<\/p>\n\n\n\n

\n

1) R\u00e9ponse rapide<\/strong>
Un taux de r\u00e9ponse de 99% dans les deux heures d\u00e9montre notre engagement \u00e0 minimiser les perturbations cliniques. Il permet \u00e9galement d'apporter un soutien rapide aux clients.<\/p>\n\n\n\n

2) Stabilit\u00e9 de l'offre mondiale de pi\u00e8ces d\u00e9tach\u00e9es<\/strong>
Un taux de livraison \u00e0 temps de 94% met en \u00e9vidence la force de nos centres logistiques mondiaux. Il t\u00e9moigne \u00e9galement de la fiabilit\u00e9 de nos op\u00e9rations d'approvisionnement.<\/p>\n\n\n\n

3) Am\u00e9lioration de l'efficacit\u00e9 des d\u00e9lais d'ex\u00e9cution<\/strong>
Le d\u00e9lai moyen de 2,6 jours repr\u00e9sente une am\u00e9lioration de 23% par rapport \u00e0 l'ann\u00e9e pr\u00e9c\u00e9dente. Cela refl\u00e8te une plus grande efficacit\u00e9 tout au long du processus, de la demande \u00e0 l'exp\u00e9dition.<\/p>\n<\/div>\n\n\n\n

\"\"<\/figure>\n\n\n\n

Aper\u00e7us r\u00e9gionaux : Une satisfaction constante dans le monde entier<\/h3>\n\n\n\n
\n
\n

Forte participation dans toutes les r\u00e9gions<\/strong>
L'engagement des clients est rest\u00e9 fort dans toutes les grandes r\u00e9gions, avec des taux de participation de 55% dans les Am\u00e9riques, 51% en Europe, 55% en Asie et 44% dans la r\u00e9gion MEA. Cette participation \u00e9quilibr\u00e9e permet une \u00e9valuation fiable et compl\u00e8te du sentiment des clients \u00e0 l'\u00e9chelle mondiale.

Toutes les r\u00e9gions d\u00e9passent les objectifs de satisfaction<\/strong>
Toutes les r\u00e9gions ont d\u00e9pass\u00e9 l'objectif de 4,8 en mati\u00e8re de satisfaction de la client\u00e8le. La satisfaction globale est rest\u00e9e constamment dans la fourchette \u201ctr\u00e8s satisfait\u201d. Bien que les variations r\u00e9gionales soient minimes, les r\u00e9gions MEA et Europe ont enregistr\u00e9 les scores les plus \u00e9lev\u00e9s. Cela renforce la forte comp\u00e9titivit\u00e9 mondiale de DRGEM et la valeur de sa marque.<\/p>\n<\/div>\n<\/div>\n\n\n\n

\"\"<\/figure>\n\n\n\n

\u00c9valuation de la qualit\u00e9 de l'image clinique<\/h3>\n\n\n\n

Outre les mesures de service, les syst\u00e8mes DR de DRGEM ont fait l'objet d'une \u00e9valuation clinique interne. Cette \u00e9valuation a permis d'obtenir une note moyenne de 4,5 sur 5,0 pour la satisfaction de la qualit\u00e9 de l'image. Ces r\u00e9sultats confirment que la technologie d'imagerie de DRGEM offre des performances diagnostiques fiables dans divers environnements cliniques.<\/p>\n\n\n\n

Les r\u00e9sultats 2025 de la satisfaction globale du service \u00e0 la client\u00e8le r\u00e9affirment la position de DRGEM en tant que partenaire mondial de confiance dans le domaine de l'imagerie diagnostique. Sur cette base, DRGEM continuera \u00e0 renforcer son service de r\u00e9ponse rapide et proactive. Elle maintiendra \u00e9galement une logistique mondiale stable et efficace, d\u00e9veloppera des programmes d'assistance centr\u00e9s sur le client et maintiendra des performances d'imagerie valid\u00e9es cliniquement. Gr\u00e2ce \u00e0 un service fiable et \u00e0 des solutions d'imagerie innovantes, DRGEM s'engage \u00e0 aider les prestataires de soins de sant\u00e9 \u00e0 am\u00e9liorer leurs flux de travail, \u00e0 \u00e9tablir des diagnostics plus pr\u00e9cis et \u00e0 obtenir de meilleurs r\u00e9sultats cliniques.<\/p>\n\n\n\n

<\/p>","protected":false},"excerpt":{"rendered":"

A high-response, high-reliability evaluation demonstrating trust from customers worldwide In 2025, DRGEM conducted its Global Customer Service Satisfaction Survey. The goal was to gain a comprehensive understanding of customer experience and service performance across all regions. Additionally, the aim was to define clear, customer-centric directions for future service improvements. The survey received 2,623 responses out […]<\/p>\n","protected":false},"author":8,"featured_media":9338,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_uf_show_specific_survey":0,"_uf_disable_surveys":false,"footnotes":""},"categories":[14],"tags":[240,239,241,89,26,30,37,53,128],"class_list":["post-9304","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-drgem-news","tag-clinical-image-quality","tag-customer-service","tag-customer-service-satisfaction","tag-digitalradiography","tag-drgem","tag-medicalimaging","tag-radiography","tag-xraysystems","tag-yesdrgem"],"yoast_head":"\n2025 Customer Service Results | Trusted X-ray Company - DRGEM<\/title>\n<meta name=\"description\" content=\"Learn how DRGEM achieved high Customer Service Satisfaction and commitment through innovation and efficient service performance.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.drgemhealthcare.com\/fr\/2025-customer-service-results-trusted-x-ray-company\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer Service Satisfaction: Key Survey Insights\" \/>\n<meta property=\"og:description\" content=\"Explore the results of the DRGEM Global Customer Service Satisfaction Survey and find out how to enhance customer experience.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.drgemhealthcare.com\/fr\/2025-customer-service-results-trusted-x-ray-company\/\" \/>\n<meta property=\"og:site_name\" content=\"DRGEM\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/drgemglobal\" \/>\n<meta property=\"article:published_time\" content=\"2025-12-16T07:23:36+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-12-16T08:37:03+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.drgemhealthcare.com\/wp-content\/uploads\/2025\/12\/News_CSinfo_CSinfo_4.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"540\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"mhpark\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:title\" content=\"2025 Customer Service Results | Trusted X-ray Company Customer Service Satisfaction: Key Survey Insights\" \/>\n<meta name=\"twitter:description\" content=\"Explore the results of the DRGEM Global Customer Service Satisfaction Survey and find out how to enhance customer experience.\" \/>\n<meta name=\"twitter:creator\" content=\"@drgemhealthcare\" \/>\n<meta name=\"twitter:site\" content=\"@drgemhealthcare\" \/>\n<meta name=\"twitter:label1\" content=\"\u00c9crit par\" \/>\n\t<meta name=\"twitter:data1\" content=\"mhpark\" \/>\n\t<meta name=\"twitter:label2\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.drgemhealthcare.com\/2025-customer-service-results-trusted-x-ray-company\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.drgemhealthcare.com\/2025-customer-service-results-trusted-x-ray-company\/\"},\"author\":{\"name\":\"mhpark\",\"@id\":\"https:\/\/www.drgemhealthcare.com\/#\/schema\/person\/8132f0407a7baab8d37fb3b9b7d1653f\"},\"headline\":\"2025 Customer Service Results | Trusted X-ray Company\",\"datePublished\":\"2025-12-16T07:23:36+00:00\",\"dateModified\":\"2025-12-16T08:37:03+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.drgemhealthcare.com\/2025-customer-service-results-trusted-x-ray-company\/\"},\"wordCount\":396,\"publisher\":{\"@id\":\"https:\/\/www.drgemhealthcare.com\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.drgemhealthcare.com\/2025-customer-service-results-trusted-x-ray-company\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.drgemhealthcare.com\/wp-content\/uploads\/2025\/12\/News_CSinfo_CSinfo_1.jpg\",\"keywords\":[\"Clinical Image Quality\",\"customer service\",\"Customer Service Satisfaction\",\"DigitalRadiography\",\"DRGEM\",\"MedicalImaging\",\"Radiography\",\"XraySystems\",\"YesDRGEM\"],\"articleSection\":[\"DRGEM News\"],\"inLanguage\":\"fr-FR\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.drgemhealthcare.com\/2025-customer-service-results-trusted-x-ray-company\/\",\"url\":\"https:\/\/www.drgemhealthcare.com\/2025-customer-service-results-trusted-x-ray-company\/\",\"name\":\"2025 Customer Service Results | Trusted X-ray Company - 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