{"id":9304,"date":"2025-12-16T16:23:36","date_gmt":"2025-12-16T07:23:36","guid":{"rendered":"https:\/\/www.drgemhealthcare.com\/?p=9304"},"modified":"2025-12-16T17:37:03","modified_gmt":"2025-12-16T08:37:03","slug":"2025-customer-service-results-trusted-x-ray-company","status":"publish","type":"post","link":"https:\/\/www.drgemhealthcare.com\/ko\/2025-customer-service-results-trusted-x-ray-company\/","title":{"rendered":"2025\ub144 \uace0\uac1d \uc11c\ube44\uc2a4 \uacb0\uacfc | \uc2e0\ub8b0\ud560 \uc218 \uc788\ub294 \uc5d1\uc2a4\ub808\uc774 \uae30\uc5c5"},"content":{"rendered":"

\uc804 \uc138\uacc4 \uace0\uac1d\uc758 \uc2e0\ub8b0\ub97c \uc785\uc99d\ud558\ub294 \ub192\uc740 \uc751\ub2f5\ub960, \ub192\uc740 \uc2e0\ub8b0\ub3c4 \ud3c9\uac00<\/strong><\/h3>\n\n\n\n
\"\"<\/figure>\n\n\n\n

2025\ub144\uc5d0 DRGEM\uc740 \uae00\ub85c\ubc8c \uace0\uac1d \uc11c\ube44\uc2a4 \ub9cc\uc871\ub3c4 \uc870\uc0ac\ub97c \uc2e4\uc2dc\ud588\uc2b5\ub2c8\ub2e4. \ubaa8\ub4e0 \uc9c0\uc5ed\uc758 \uace0\uac1d \uacbd\ud5d8\uacfc \uc11c\ube44\uc2a4 \uc131\uacfc\ub97c \uc885\ud569\uc801\uc73c\ub85c \ud30c\uc545\ud558\ub294 \uac83\uc774 \ubaa9\ud45c\uc600\uc2b5\ub2c8\ub2e4. \ub610\ud55c \ud5a5\ud6c4 \uc11c\ube44\uc2a4 \uac1c\uc120\uc744 \uc704\ud55c \uace0\uac1d \uc911\uc2ec\uc758 \uba85\ud655\ud55c \ubc29\ud5a5\uc744 \uc815\uc758\ud558\ub294 \uac83\uc774 \ubaa9\ud45c\uc600\uc2b5\ub2c8\ub2e4. \uc124\ubb38\uc870\uc0ac\ub294 4,833\uac74 \uc911 2,623\uac74\uc774 \uc751\ub2f5\ud558\uc5ec 54%\uc758 \ub192\uc740 \ucc38\uc5ec\uc728\uc744 \uae30\ub85d\ud588\uc2b5\ub2c8\ub2e4. \uc774\ub7ec\ud55c \uacb0\uacfc\ub294 \ub192\uc740 \ucc38\uc5ec\ub3c4\ubfd0\ub9cc \uc544\ub2c8\ub77c \uc804 \uc138\uacc4 \uace0\uac1d\ub4e4\uc774 DRGEM\uc5d0 \ub300\ud574 \uac16\uace0 \uc788\ub294 \uae4a\uc740 \uc2e0\ub8b0\ub97c \ubc18\uc601\ud558\ub294 \uacb0\uacfc\uc774\uae30\ub3c4 \ud569\ub2c8\ub2e4.<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

DRGEM\uc774 \uc548\uc815\uc801\uc778 \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud558\ub294 \ubc29\ubc95<\/h3>\n\n\n\n

\uc9c0\uc18d\uc801\uc778 \ud601\uc2e0\uacfc \ud6a8\uc728\uc801\uc778 \uc6cc\ud06c\ud50c\ub85c\uc6b0 \uad00\ub9ac\ub97c \ud1b5\ud574 DRGEM\uc740 \uc804 \uc138\uacc4\uc801\uc73c\ub85c \uc751\ub2f5 \uc18d\ub3c4, \uacf5\uae09 \uc131\ub2a5 \ubc0f \uc804\ubc18\uc801\uc778 \uc11c\ube44\uc2a4 \uc77c\uad00\uc131\uc744 \uc9c0\uc18d\uc801\uc73c\ub85c \uac1c\uc120\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n

\n

1) \uc2e0\uc18d\ud55c \ub300\uc751<\/strong>
2\uc2dc\uac04 \ub0b4 99% \uc751\ub2f5\ub960\uc740 \uc784\uc0c1 \uc911\ub2e8\uc744 \ucd5c\uc18c\ud654\ud558\uae30 \uc704\ud55c \ub514\uc54c\uc82c\uc758 \ub178\ub825\uc744 \uc785\uc99d\ud569\ub2c8\ub2e4. \ub610\ud55c \uace0\uac1d\uc744 \uc2e0\uc18d\ud558\uac8c \uc9c0\uc6d0\ud569\ub2c8\ub2e4.<\/p>\n\n\n\n

2) \uc548\uc815\uc801\uc778 \uae00\ub85c\ubc8c \ubd80\ud488 \uacf5\uae09<\/strong>
94%\uc758 \uc815\uc2dc \ubc30\uc1a1\ub960\uc740 \uae00\ub85c\ubc8c \ubb3c\ub958 \ud5c8\ube0c\uc758 \uac15\uc810\uc744 \uc798 \ubcf4\uc5ec\uc90d\ub2c8\ub2e4. \ub610\ud55c \uacf5\uae09 \uc6b4\uc601\uc758 \uc2e0\ub8b0\uc131\uc744 \ubcf4\uc5ec\uc90d\ub2c8\ub2e4.<\/p>\n\n\n\n

3) \ub9ac\ub4dc \ud0c0\uc784 \ud6a8\uc728\uc131 \ud5a5\uc0c1<\/strong>
\ud3c9\uade0 \ub9ac\ub4dc \ud0c0\uc784 2.6\uc77c\uc740 \uc804\ub144 \ub300\ube44 23% \uac1c\uc120\ub41c \uc218\uce58\uc785\ub2c8\ub2e4. \uc774\ub294 \uc694\uccad\uc5d0\uc11c \ubc30\uc1a1\uc5d0 \uc774\ub974\ub294 \uc804\uccb4 \ud504\ub85c\uc138\uc2a4\uc758 \ud6a8\uc728\uc131\uc774 \uac1c\uc120\ub418\uc5c8\uc74c\uc744 \ubc18\uc601\ud569\ub2c8\ub2e4.<\/p>\n<\/div>\n\n\n\n

\"\"<\/figure>\n\n\n\n

\uc9c0\uc5ed\ubcc4 \uc778\uc0ac\uc774\ud2b8: \uc804 \uc138\uacc4\uc801\uc73c\ub85c \uc77c\uad00\ub41c \ub9cc\uc871\ub3c4<\/h3>\n\n\n\n
\n
\n

\uc5ec\ub7ec \uc9c0\uc5ed\uc5d0 \uac78\uce5c \uac15\ub825\ud55c \ucc38\uc5ec<\/strong>
\ubbf8\uc8fc \uc9c0\uc5ed 551\uba85, \uc720\ub7fd 511\uba85, \uc544\uc2dc\uc544 551\uba85, \uc911\ub3d9 \ubc0f \uc544\ud504\ub9ac\uce74 \uc9c0\uc5ed 441\uba85 \ub4f1 \ubaa8\ub4e0 \uc8fc\uc694 \uc9c0\uc5ed\uc5d0\uc11c \uace0\uac1d \ucc38\uc5ec\uc728\uc774 \ub192\uac8c \uc720\uc9c0\ub418\uc5c8\uc2b5\ub2c8\ub2e4. \uc774\ub7ec\ud55c \uade0\ud615 \uc7a1\ud78c \ucc38\uc5ec\ub294 \uc804 \uc138\uacc4 \uace0\uac1d \uc815\uc11c\uc5d0 \ub300\ud55c \uc2e0\ub8b0\ud560 \uc218 \uc788\uace0 \uc885\ud569\uc801\uc778 \ud3c9\uac00\ub97c \ub4b7\ubc1b\uce68\ud569\ub2c8\ub2e4.

\ubaa8\ub4e0 \uc9c0\uc5ed\uc5d0\uc11c \ub9cc\uc871\ub3c4 \ubaa9\ud45c \ucd08\uacfc \ub2ec\uc131<\/strong>
\ubaa8\ub4e0 \uc9c0\uc5ed\uc5d0\uc11c \uace0\uac1d \ub9cc\uc871\ub3c4 \ubaa9\ud45c\uce58\uc778 4.8\uc810\uc744 \ucd08\uacfc\ud588\uc2b5\ub2c8\ub2e4. \uc804\ubc18\uc801\uc778 \ub9cc\uc871\ub3c4\ub294 \uc9c0\uc18d\uc801\uc73c\ub85c \u201c\ub9e4\uc6b0 \ub9cc\uc871\u201d \ubc94\uc704 \ub0b4\uc5d0 \uba38\ubb3c\ub800\uc2b5\ub2c8\ub2e4. \uc9c0\uc5ed\ubcc4 \ud3b8\ucc28\ub294 \ubbf8\ubbf8\ud588\uc9c0\ub9cc \uc911\ub3d9 \ubc0f \uc544\ud504\ub9ac\uce74 \uc9c0\uc5ed\uacfc \uc720\ub7fd\uc774 \uac00\uc7a5 \ub192\uc740 \uc810\uc218\ub97c \uae30\ub85d\ud588\uc2b5\ub2c8\ub2e4. \uc774\ub294 DRGEM\uc758 \uac15\ub825\ud55c \uae00\ub85c\ubc8c \uacbd\uc7c1\ub825\uacfc \uc2e0\ub8b0\ubc1b\ub294 \ube0c\ub79c\ub4dc \uac00\uce58\ub97c \ub2e4\uc2dc \ud55c \ubc88 \uc785\uc99d\ud558\ub294 \uacb0\uacfc\uc785\ub2c8\ub2e4.<\/p>\n<\/div>\n<\/div>\n\n\n\n

\"\"<\/figure>\n\n\n\n

\uc784\uc0c1 \uc774\ubbf8\uc9c0 \ud488\uc9c8 \ud3c9\uac00<\/h3>\n\n\n\n

\uc11c\ube44\uc2a4 \uc9c0\ud45c \uc678\uc5d0\ub3c4 DRGEM\uc758 DR \uc2dc\uc2a4\ud15c\uc740 \ub0b4\ubd80 \uc784\uc0c1 \ud3c9\uac00\ub97c \uac70\ucce4\uc2b5\ub2c8\ub2e4. \uadf8 \uacb0\uacfc \uc774\ubbf8\uc9c0 \ud488\uc9c8 \ub9cc\uc871\ub3c4 \uc810\uc218\ub294 5.0\uc810 \ub9cc\uc810\uc5d0 \ud3c9\uade0 4.5\uc810\uc744 \ubc1b\uc558\uc2b5\ub2c8\ub2e4. \uc774\ub7ec\ud55c \uacb0\uacfc\ub294 DRGEM\uc758 \uc774\ubbf8\uc9d5 \uae30\uc220\uc774 \ub2e4\uc591\ud55c \uc784\uc0c1 \ud658\uacbd\uc5d0\uc11c \uc2e0\ub8b0\ud560 \uc218 \uc788\ub294 \uc9c4\ub2e8 \uc131\ub2a5\uc744 \uc81c\uacf5\ud55c\ub2e4\ub294 \uac83\uc744 \ud655\uc778\uc2dc\ucf1c \uc90d\ub2c8\ub2e4.<\/p>\n\n\n\n

2025 \uae00\ub85c\ubc8c \uace0\uac1d \uc11c\ube44\uc2a4 \ub9cc\uc871\ub3c4 \uacb0\uacfc\ub294 \uc9c4\ub2e8 \uc601\uc0c1 \ubd84\uc57c\uc5d0\uc11c \uc2e0\ub8b0\ud560 \uc218 \uc788\ub294 \uae00\ub85c\ubc8c \ud30c\ud2b8\ub108\ub85c\uc11c DRGEM\uc758 \uc785\uc9c0\ub97c \ub2e4\uc2dc \ud55c \ubc88 \ud655\uc778\uc2dc\ucf1c \uc90d\ub2c8\ub2e4. DRGEM\uc740 \uc774\ub7ec\ud55c \uae30\ubc18\uc744 \ubc14\ud0d5\uc73c\ub85c \uc2e0\uc18d\ud558\uace0 \uc120\uc81c\uc801\uc778 \uc11c\ube44\uc2a4 \ub300\uc751\uc744 \uc9c0\uc18d\uc801\uc73c\ub85c \uac15\ud654\ud560 \uac83\uc785\ub2c8\ub2e4. \ub610\ud55c \uc548\uc815\uc801\uc774\uace0 \ud6a8\uc728\uc801\uc778 \uae00\ub85c\ubc8c \ubb3c\ub958\ub97c \uc720\uc9c0\ud558\uace0 \uace0\uac1d \uc911\uc2ec\uc758 \uc9c0\uc6d0 \ud504\ub85c\uadf8\ub7a8\uc744 \ud655\ub300\ud558\uba70 \uc784\uc0c1\uc801\uc73c\ub85c \uac80\uc99d\ub41c \uc774\ubbf8\uc9d5 \uc131\ub2a5\uc744 \uc720\uc9c0\ud560 \uac83\uc785\ub2c8\ub2e4. \uc548\uc815\uc801\uc778 \uc11c\ube44\uc2a4\uc640 \ud601\uc2e0\uc801\uc778 \uc774\ubbf8\uc9d5 \uc194\ub8e8\uc158\uc744 \ud1b5\ud574 DRGEM\uc740 \uc758\ub8cc\uc9c4\uc774 \ub354 \ub098\uc740 \uc6cc\ud06c\ud50c\ub85c\uc6b0, \ub354 \uc815\ud655\ud55c \uc9c4\ub2e8, \uac1c\uc120\ub41c \uc784\uc0c1 \uacb0\uacfc\ub97c \ub2ec\uc131\ud560 \uc218 \uc788\ub3c4\ub85d \ucd5c\uc120\uc744 \ub2e4\ud558\uaca0\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n

<\/p>","protected":false},"excerpt":{"rendered":"

A high-response, high-reliability evaluation demonstrating trust from customers worldwide In 2025, DRGEM conducted its Global Customer Service Satisfaction Survey. The goal was to gain a comprehensive understanding of customer experience and service performance across all regions. Additionally, the aim was to define clear, customer-centric directions for future service improvements. 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