{"id":9304,"date":"2025-12-16T16:23:36","date_gmt":"2025-12-16T07:23:36","guid":{"rendered":"https:\/\/www.drgemhealthcare.com\/?p=9304"},"modified":"2025-12-16T17:37:03","modified_gmt":"2025-12-16T08:37:03","slug":"2025-customer-service-results-trusted-x-ray-company","status":"publish","type":"post","link":"https:\/\/www.drgemhealthcare.com\/tr\/2025-customer-service-results-trusted-x-ray-company\/","title":{"rendered":"2025 M\u00fc\u015fteri Hizmetleri Sonu\u00e7lar\u0131 | G\u00fcvenilir X-ray \u015eirketi"},"content":{"rendered":"

D\u00fcnya \u00e7ap\u0131ndaki m\u00fc\u015fterilerin g\u00fcvenini g\u00f6steren y\u00fcksek yan\u0131tl\u0131, y\u00fcksek g\u00fcvenilirlikli bir de\u011ferlendirme<\/strong><\/h3>\n\n\n\n
\"\"<\/figure>\n\n\n\n

DRGEM, 2025 y\u0131l\u0131nda K\u00fcresel M\u00fc\u015fteri Hizmetleri Memnuniyet Anketini ger\u00e7ekle\u015ftirdi. Ama\u00e7, t\u00fcm b\u00f6lgelerdeki m\u00fc\u015fteri deneyimi ve hizmet performans\u0131 hakk\u0131nda kapsaml\u0131 bir anlay\u0131\u015f kazanmakt\u0131. Ayr\u0131ca, gelecekteki hizmet iyile\u015ftirmeleri i\u00e7in net, m\u00fc\u015fteri merkezli y\u00f6nergeler tan\u0131mlamakt\u0131. Ankete 4.833 davetiyeden 2.623'\u00fc yan\u0131t vererek 54% gibi olduk\u00e7a y\u00fcksek bir kat\u0131l\u0131m oran\u0131 elde edildi. Bu sonu\u00e7 sadece g\u00fc\u00e7l\u00fc kat\u0131l\u0131m\u0131 de\u011fil, ayn\u0131 zamanda d\u00fcnyan\u0131n d\u00f6rt bir yan\u0131ndaki m\u00fc\u015fterilerin DRGEM'ye duydu\u011fu derin g\u00fcveni de yans\u0131tmaktad\u0131r.<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

DRGEM Nas\u0131l G\u00fcvenilir Hizmet Sunar?<\/h3>\n\n\n\n

DRGEM, s\u00fcrekli inovasyon ve verimli i\u015f ak\u0131\u015f\u0131 y\u00f6netimi sayesinde yan\u0131t h\u0131z\u0131n\u0131, tedarik performans\u0131n\u0131 ve d\u00fcnya \u00e7ap\u0131nda genel hizmet tutarl\u0131l\u0131\u011f\u0131n\u0131 art\u0131rmaya devam ediyor.<\/p>\n\n\n\n

\n

1) H\u0131zl\u0131 M\u00fcdahale<\/strong>
99%'nin iki saat i\u00e7inde yan\u0131t verme oran\u0131, klinik aksakl\u0131klar\u0131 en aza indirme konusundaki kararl\u0131l\u0131\u011f\u0131m\u0131z\u0131 g\u00f6stermektedir. Ayr\u0131ca m\u00fc\u015fterileri h\u0131zl\u0131 bir \u015fekilde desteklemektedir.<\/p>\n\n\n\n

2) \u0130stikrarl\u0131 K\u00fcresel Par\u00e7a Temini<\/strong>
94% zaman\u0131nda teslimat oran\u0131, k\u00fcresel lojistik merkezlerimizin g\u00fcc\u00fcn\u00fc vurgulamaktad\u0131r. Ayn\u0131 zamanda tedarik operasyonlar\u0131m\u0131z\u0131n g\u00fcvenilirli\u011fini de g\u00f6stermektedir.<\/p>\n\n\n\n

3) \u0130yile\u015ftirilmi\u015f Teslim S\u00fcresi Verimlili\u011fi<\/strong>
Ortalama 2,6 g\u00fcnl\u00fck teslim s\u00fcresi, bir \u00f6nceki y\u0131la g\u00f6re 23%'lik bir iyile\u015fmeyi temsil etmektedir. Bu, talepten sevkiyata kadar t\u00fcm s\u00fcre\u00e7 boyunca daha fazla verimlili\u011fi yans\u0131tmaktad\u0131r.<\/p>\n<\/div>\n\n\n\n

\"\"<\/figure>\n\n\n\n

B\u00f6lgesel Analizler: D\u00fcnya \u00c7ap\u0131nda Tutarl\u0131 Memnuniyet<\/h3>\n\n\n\n
\n
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B\u00f6lgeler Aras\u0131nda G\u00fc\u00e7l\u00fc Kat\u0131l\u0131m<\/strong>
M\u00fc\u015fteri kat\u0131l\u0131m\u0131, Amerika'da 55%, Avrupa'da 51%, Asya'da 55% ve MEA b\u00f6lgesinde 44% kat\u0131l\u0131m oranlar\u0131yla t\u00fcm b\u00fcy\u00fck b\u00f6lgelerde g\u00fc\u00e7l\u00fc kalm\u0131\u015ft\u0131r. Bu dengeli kat\u0131l\u0131m, k\u00fcresel m\u00fc\u015fteri duyarl\u0131l\u0131\u011f\u0131n\u0131n g\u00fcvenilir ve kapsaml\u0131 bir de\u011ferlendirmesini desteklemektedir.

T\u00fcm B\u00f6lgeler Memnuniyet Hedeflerini A\u015ft\u0131<\/strong>
T\u00fcm b\u00f6lgeler 4,8 olan m\u00fc\u015fteri memnuniyeti hedefini a\u015fm\u0131\u015ft\u0131r. Genel memnuniyet s\u00fcrekli olarak \u201c\u00c7ok Memnunum\u201d aral\u0131\u011f\u0131nda kalm\u0131\u015ft\u0131r. B\u00f6lgesel farkl\u0131l\u0131klar asgari d\u00fczeyde olmakla birlikte, MEA ve Avrupa en y\u00fcksek puanlar\u0131 kaydetmi\u015ftir. Bu durum, DRGEM'nin g\u00fc\u00e7l\u00fc k\u00fcresel rekabet g\u00fcc\u00fcn\u00fc ve g\u00fcvenilir marka de\u011ferini peki\u015ftirmektedir.<\/p>\n<\/div>\n<\/div>\n\n\n\n

\"\"<\/figure>\n\n\n\n

Klinik G\u00f6r\u00fcnt\u00fc Kalitesi De\u011ferlendirmesi<\/h3>\n\n\n\n

Hizmet \u00f6l\u00e7\u00fcmlerine ek olarak, DRGEM'nin DR sistemleri dahili klinik de\u011ferlendirmeye tabi tutulmu\u015ftur. Bunun sonucunda 5,0 \u00fczerinden ortalama 4,5 G\u00f6r\u00fcnt\u00fc Kalitesi Memnuniyeti puan\u0131 elde edildi. Bu sonu\u00e7lar, DRGEM'nin g\u00f6r\u00fcnt\u00fcleme teknolojisinin \u00e7e\u015fitli klinik ortamlarda g\u00fcvenilir tan\u0131sal performans sa\u011flad\u0131\u011f\u0131n\u0131 do\u011frulamaktad\u0131r.<\/p>\n\n\n\n

2025 K\u00fcresel M\u00fc\u015fteri Hizmetleri Memnuniyeti sonu\u00e7lar\u0131, DRGEM'nin tan\u0131sal g\u00f6r\u00fcnt\u00fclemede g\u00fcvenilir bir k\u00fcresel ortak olarak konumunu yeniden teyit etmektedir. Bu temel \u00fczerine in\u015fa edilen DRGEM, h\u0131zl\u0131 ve proaktif hizmet yan\u0131t\u0131n\u0131 g\u00fc\u00e7lendirmeye devam edecektir. Ayr\u0131ca istikrarl\u0131 ve verimli k\u00fcresel lojisti\u011fi s\u00fcrd\u00fcrecek, m\u00fc\u015fteri merkezli destek programlar\u0131n\u0131 geni\u015fletecek ve klinik olarak onaylanm\u0131\u015f g\u00f6r\u00fcnt\u00fcleme performans\u0131n\u0131 koruyacakt\u0131r. G\u00fcvenilir hizmet ve yenilik\u00e7i g\u00f6r\u00fcnt\u00fcleme \u00e7\u00f6z\u00fcmleri sayesinde DRGEM, sa\u011fl\u0131k hizmeti sa\u011flay\u0131c\u0131lar\u0131n\u0131n daha iyi i\u015f ak\u0131\u015flar\u0131, daha do\u011fru te\u015fhisler ve geli\u015fmi\u015f klinik sonu\u00e7lar elde etmelerine yard\u0131mc\u0131 olmaya kararl\u0131d\u0131r.<\/p>\n\n\n\n

<\/p>","protected":false},"excerpt":{"rendered":"

A high-response, high-reliability evaluation demonstrating trust from customers worldwide In 2025, DRGEM conducted its Global Customer Service Satisfaction Survey. The goal was to gain a comprehensive understanding of customer experience and service performance across all regions. Additionally, the aim was to define clear, customer-centric directions for future service improvements. The survey received 2,623 responses out […]<\/p>\n","protected":false},"author":8,"featured_media":9338,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_uf_show_specific_survey":0,"_uf_disable_surveys":false,"footnotes":""},"categories":[14],"tags":[240,239,241,89,26,30,37,53,128],"class_list":["post-9304","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-drgem-news","tag-clinical-image-quality","tag-customer-service","tag-customer-service-satisfaction","tag-digitalradiography","tag-drgem","tag-medicalimaging","tag-radiography","tag-xraysystems","tag-yesdrgem"],"yoast_head":"\n2025 Customer Service Results | Trusted X-ray Company - DRGEM<\/title>\n<meta name=\"description\" content=\"Learn how DRGEM achieved high Customer Service Satisfaction and commitment through innovation and efficient service performance.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.drgemhealthcare.com\/tr\/2025-customer-service-results-trusted-x-ray-company\/\" \/>\n<meta property=\"og:locale\" content=\"tr_TR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer Service Satisfaction: Key Survey Insights\" \/>\n<meta property=\"og:description\" content=\"Explore the results of the DRGEM Global Customer Service Satisfaction Survey and find out how to enhance customer experience.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.drgemhealthcare.com\/tr\/2025-customer-service-results-trusted-x-ray-company\/\" \/>\n<meta property=\"og:site_name\" content=\"DRGEM\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/drgemglobal\" \/>\n<meta property=\"article:published_time\" content=\"2025-12-16T07:23:36+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-12-16T08:37:03+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.drgemhealthcare.com\/wp-content\/uploads\/2025\/12\/News_CSinfo_CSinfo_4.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"540\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"mhpark\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:title\" content=\"2025 Customer Service Results | Trusted X-ray Company Customer Service Satisfaction: Key Survey Insights\" \/>\n<meta name=\"twitter:description\" content=\"Explore the results of the DRGEM Global Customer Service Satisfaction Survey and find out how to enhance customer experience.\" \/>\n<meta name=\"twitter:creator\" content=\"@drgemhealthcare\" \/>\n<meta name=\"twitter:site\" content=\"@drgemhealthcare\" \/>\n<meta name=\"twitter:label1\" content=\"Yazan:\" \/>\n\t<meta name=\"twitter:data1\" content=\"mhpark\" \/>\n\t<meta name=\"twitter:label2\" content=\"Tahmini okuma s\u00fcresi\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 dakika\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.drgemhealthcare.com\/2025-customer-service-results-trusted-x-ray-company\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.drgemhealthcare.com\/2025-customer-service-results-trusted-x-ray-company\/\"},\"author\":{\"name\":\"mhpark\",\"@id\":\"https:\/\/www.drgemhealthcare.com\/#\/schema\/person\/8132f0407a7baab8d37fb3b9b7d1653f\"},\"headline\":\"2025 Customer Service Results | Trusted X-ray Company\",\"datePublished\":\"2025-12-16T07:23:36+00:00\",\"dateModified\":\"2025-12-16T08:37:03+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.drgemhealthcare.com\/2025-customer-service-results-trusted-x-ray-company\/\"},\"wordCount\":396,\"publisher\":{\"@id\":\"https:\/\/www.drgemhealthcare.com\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.drgemhealthcare.com\/2025-customer-service-results-trusted-x-ray-company\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.drgemhealthcare.com\/wp-content\/uploads\/2025\/12\/News_CSinfo_CSinfo_1.jpg\",\"keywords\":[\"Clinical Image Quality\",\"customer service\",\"Customer Service Satisfaction\",\"DigitalRadiography\",\"DRGEM\",\"MedicalImaging\",\"Radiography\",\"XraySystems\",\"YesDRGEM\"],\"articleSection\":[\"DRGEM News\"],\"inLanguage\":\"tr\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.drgemhealthcare.com\/2025-customer-service-results-trusted-x-ray-company\/\",\"url\":\"https:\/\/www.drgemhealthcare.com\/2025-customer-service-results-trusted-x-ray-company\/\",\"name\":\"2025 Customer Service Results | Trusted X-ray Company - 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