{"id":9304,"date":"2025-12-16T16:23:36","date_gmt":"2025-12-16T07:23:36","guid":{"rendered":"https:\/\/www.drgemhealthcare.com\/?p=9304"},"modified":"2025-12-16T17:37:03","modified_gmt":"2025-12-16T08:37:03","slug":"2025-customer-service-results-trusted-x-ray-company","status":"publish","type":"post","link":"https:\/\/www.drgemhealthcare.com\/vi\/2025-customer-service-results-trusted-x-ray-company\/","title":{"rendered":"K\u1ebft qu\u1ea3 D\u1ecbch v\u1ee5 Kh\u00e1ch h\u00e0ng n\u0103m 2025 | C\u00f4ng ty Ch\u1ee5p X-quang \u0110\u00e1ng tin c\u1eady"},"content":{"rendered":"

M\u1ed9t \u0111\u00e1nh gi\u00e1 c\u00f3 \u0111\u1ed9 ph\u1ea3n h\u1ed3i cao v\u00e0 \u0111\u1ed9 tin c\u1eady cao, th\u1ec3 hi\u1ec7n s\u1ef1 tin t\u01b0\u1edfng t\u1eeb kh\u00e1ch h\u00e0ng tr\u00ean to\u00e0n th\u1ebf gi\u1edbi.<\/strong><\/h3>\n\n\n\n
\"\"<\/figure>\n\n\n\n

N\u0103m 2025, DRGEM \u0111\u00e3 ti\u1ebfn h\u00e0nh cu\u1ed9c kh\u1ea3o s\u00e1t v\u1ec1 s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng tr\u00ean to\u00e0n c\u1ea7u. M\u1ee5c ti\u00eau c\u1ee7a cu\u1ed9c kh\u1ea3o s\u00e1t l\u00e0 n\u1eafm b\u1eaft m\u1ed9t c\u00e1ch to\u00e0n di\u1ec7n tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 hi\u1ec7u qu\u1ea3 d\u1ecbch v\u1ee5 tr\u00ean t\u1ea5t c\u1ea3 c\u00e1c khu v\u1ef1c. Ngo\u00e0i ra, m\u1ee5c ti\u00eau c\u00f2n l\u00e0 x\u00e1c \u0111\u1ecbnh c\u00e1c h\u01b0\u1edbng d\u1eabn r\u00f5 r\u00e0ng, t\u1eadp trung v\u00e0o kh\u00e1ch h\u00e0ng cho c\u00e1c c\u1ea3i ti\u1ebfn d\u1ecbch v\u1ee5 trong t\u01b0\u01a1ng lai. Cu\u1ed9c kh\u1ea3o s\u00e1t \u0111\u00e3 nh\u1eadn \u0111\u01b0\u1ee3c 2.623 ph\u1ea3n h\u1ed3i trong t\u1ed5ng s\u1ed1 4.833 l\u1eddi m\u1eddi, \u0111\u1ea1t t\u1ef7 l\u1ec7 tham gia \u1ea5n t\u01b0\u1ee3ng 54%. K\u1ebft qu\u1ea3 n\u00e0y kh\u00f4ng ch\u1ec9 ph\u1ea3n \u00e1nh s\u1ef1 tham gia t\u00edch c\u1ef1c m\u00e0 c\u00f2n th\u1ec3 hi\u1ec7n ni\u1ec1m tin s\u00e2u s\u1eafc m\u00e0 kh\u00e1ch h\u00e0ng tr\u00ean to\u00e0n th\u1ebf gi\u1edbi d\u00e0nh cho DRGEM.<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

C\u00e1ch DRGEM Cung C\u1ea5p D\u1ecbch V\u1ee5 \u0110\u00e1ng Tin C\u1eady<\/h3>\n\n\n\n

Th\u00f4ng qua vi\u1ec7c li\u00ean t\u1ee5c \u0111\u1ed5i m\u1edbi v\u00e0 qu\u1ea3n l\u00fd quy tr\u00ecnh l\u00e0m vi\u1ec7c hi\u1ec7u qu\u1ea3, DRGEM ti\u1ebfp t\u1ee5c n\u00e2ng cao t\u1ed1c \u0111\u1ed9 ph\u1ea3n h\u1ed3i, hi\u1ec7u su\u1ea5t cung \u1ee9ng v\u00e0 t\u00ednh nh\u1ea5t qu\u00e1n c\u1ee7a d\u1ecbch v\u1ee5 tr\u00ean to\u00e0n c\u1ea7u.<\/p>\n\n\n\n

\n

1) Ph\u1ea3n \u1ee9ng nhanh ch\u00f3ng<\/strong>
T\u1ef7 l\u1ec7 ph\u1ea3n h\u1ed3i 99% trong v\u00f2ng hai gi\u1edd th\u1ec3 hi\u1ec7n cam k\u1ebft c\u1ee7a ch\u00fang t\u00f4i trong vi\u1ec7c gi\u1ea3m thi\u1ec3u gi\u00e1n \u0111o\u1ea1n l\u00e2m s\u00e0ng. \u0110i\u1ec1u n\u00e0y c\u0169ng gi\u00fap h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng m\u1ed9t c\u00e1ch nhanh ch\u00f3ng.<\/p>\n\n\n\n

2) Ngu\u1ed3n cung \u1ee9ng linh ki\u1ec7n to\u00e0n c\u1ea7u \u1ed5n \u0111\u1ecbnh<\/strong>
T\u1ef7 l\u1ec7 giao h\u00e0ng \u0111\u00fang h\u1eb9n 94% th\u1ec3 hi\u1ec7n s\u1ee9c m\u1ea1nh c\u1ee7a c\u00e1c trung t\u00e2m logistics to\u00e0n c\u1ea7u c\u1ee7a ch\u00fang t\u00f4i. N\u00f3 c\u0169ng cho th\u1ea5y \u0111\u1ed9 tin c\u1eady c\u1ee7a c\u00e1c ho\u1ea1t \u0111\u1ed9ng cung \u1ee9ng c\u1ee7a ch\u00fang t\u00f4i.<\/p>\n\n\n\n

3) N\u00e2ng cao hi\u1ec7u qu\u1ea3 th\u1eddi gian giao h\u00e0ng<\/strong>
Th\u1eddi gian trung b\u00ecnh \u0111\u1ec3 ho\u00e0n th\u00e0nh \u0111\u01a1n h\u00e0ng l\u00e0 2,6 ng\u00e0y, c\u1ea3i thi\u1ec7n 23% so v\u1edbi n\u0103m tr\u01b0\u1edbc. \u0110i\u1ec1u n\u00e0y ph\u1ea3n \u00e1nh s\u1ef1 hi\u1ec7u qu\u1ea3 cao h\u01a1n trong to\u00e0n b\u1ed9 quy tr\u00ecnh t\u1eeb khi nh\u1eadn y\u00eau c\u1ea7u \u0111\u1ebfn khi giao h\u00e0ng.<\/p>\n<\/div>\n\n\n\n

\"\"<\/figure>\n\n\n\n

Nh\u1eefng ph\u00e2n t\u00edch khu v\u1ef1c: S\u1ef1 h\u00e0i l\u00f2ng nh\u1ea5t qu\u00e1n tr\u00ean to\u00e0n c\u1ea7u<\/h3>\n\n\n\n
\n
\n

S\u1ef1 tham gia t\u00edch c\u1ef1c tr\u00ean kh\u1eafp c\u00e1c khu v\u1ef1c<\/strong>
S\u1ef1 t\u01b0\u01a1ng t\u00e1c c\u1ee7a kh\u00e1ch h\u00e0ng v\u1eabn duy tr\u00ec \u1edf m\u1ee9c cao tr\u00ean t\u1ea5t c\u1ea3 c\u00e1c khu v\u1ef1c ch\u00ednh, v\u1edbi t\u1ef7 l\u1ec7 tham gia l\u00e0 55% t\u1ea1i khu v\u1ef1c Ch\u00e2u M\u1ef9, 51% t\u1ea1i Ch\u00e2u \u00c2u, 55% t\u1ea1i Ch\u00e2u \u00c1 v\u00e0 44% t\u1ea1i khu v\u1ef1c MEA. T\u1ef7 l\u1ec7 tham gia c\u00e2n b\u1eb1ng n\u00e0y h\u1ed7 tr\u1ee3 vi\u1ec7c \u0111\u00e1nh gi\u00e1 \u0111\u00e1ng tin c\u1eady v\u00e0 to\u00e0n di\u1ec7n v\u1ec1 t\u00e2m l\u00fd kh\u00e1ch h\u00e0ng to\u00e0n c\u1ea7u.

T\u1ea5t c\u1ea3 c\u00e1c khu v\u1ef1c \u0111\u1ec1u v\u01b0\u1ee3t qua m\u1ee5c ti\u00eau h\u00e0i l\u00f2ng.<\/strong>
T\u1ea5t c\u1ea3 c\u00e1c khu v\u1ef1c \u0111\u1ec1u v\u01b0\u1ee3t qua m\u1ee5c ti\u00eau h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng l\u00e0 4.8. M\u1ee9c \u0111\u1ed9 h\u00e0i l\u00f2ng chung lu\u00f4n duy tr\u00ec trong kho\u1ea3ng \u201cR\u1ea5t h\u00e0i l\u00f2ng\u201d. M\u1eb7c d\u00f9 s\u1ef1 ch\u00eanh l\u1ec7ch gi\u1eefa c\u00e1c khu v\u1ef1c l\u00e0 r\u1ea5t nh\u1ecf, nh\u01b0ng MEA v\u00e0 Ch\u00e2u \u00c2u \u0111\u00e3 ghi nh\u1eadn \u0111i\u1ec3m s\u1ed1 cao nh\u1ea5t. \u0110i\u1ec1u n\u00e0y c\u1ee7ng c\u1ed1 s\u1ee9c c\u1ea1nh tranh to\u00e0n c\u1ea7u m\u1ea1nh m\u1ebd v\u00e0 gi\u00e1 tr\u1ecb th\u01b0\u01a1ng hi\u1ec7u \u0111\u00e1ng tin c\u1eady c\u1ee7a DRGEM.<\/p>\n<\/div>\n<\/div>\n\n\n\n

\"\"<\/figure>\n\n\n\n

\u0110\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng h\u00ecnh \u1ea3nh l\u00e2m s\u00e0ng<\/h3>\n\n\n\n

Ngo\u00e0i c\u00e1c ch\u1ec9 s\u1ed1 d\u1ecbch v\u1ee5, h\u1ec7 th\u1ed1ng DR c\u1ee7a DRGEM \u0111\u00e3 tr\u1ea3i qua \u0111\u00e1nh gi\u00e1 l\u00e2m s\u00e0ng n\u1ed9i b\u1ed9. K\u1ebft qu\u1ea3 cho th\u1ea5y \u0111i\u1ec3m h\u00e0i l\u00f2ng v\u1ec1 ch\u1ea5t l\u01b0\u1ee3ng h\u00ecnh \u1ea3nh trung b\u00ecnh l\u00e0 4,5 tr\u00ean 5,0. K\u1ebft qu\u1ea3 n\u00e0y x\u00e1c nh\u1eadn r\u1eb1ng c\u00f4ng ngh\u1ec7 h\u00ecnh \u1ea3nh c\u1ee7a DRGEM cung c\u1ea5p hi\u1ec7u su\u1ea5t ch\u1ea9n \u0111o\u00e1n \u0111\u00e1ng tin c\u1eady trong c\u00e1c m\u00f4i tr\u01b0\u1eddng l\u00e2m s\u00e0ng \u0111a d\u1ea1ng.<\/p>\n\n\n\n

K\u1ebft qu\u1ea3 Kh\u1ea3o s\u00e1t H\u00e0i l\u00f2ng D\u1ecbch v\u1ee5 Kh\u00e1ch h\u00e0ng To\u00e0n c\u1ea7u n\u0103m 2025 m\u1ed9t l\u1ea7n n\u1eefa kh\u1eb3ng \u0111\u1ecbnh v\u1ecb th\u1ebf c\u1ee7a DRGEM l\u00e0 \u0111\u1ed1i t\u00e1c \u0111\u00e1ng tin c\u1eady to\u00e0n c\u1ea7u trong l\u0129nh v\u1ef1c ch\u1ea9n \u0111o\u00e1n h\u00ecnh \u1ea3nh. D\u1ef1a tr\u00ean n\u1ec1n t\u1ea3ng n\u00e0y, DRGEM s\u1ebd ti\u1ebfp t\u1ee5c c\u1ee7ng c\u1ed1 kh\u1ea3 n\u0103ng ph\u1ea3n h\u1ed3i d\u1ecbch v\u1ee5 nhanh ch\u00f3ng v\u00e0 ch\u1ee7 \u0111\u1ed9ng. C\u00f4ng ty c\u0169ng s\u1ebd duy tr\u00ec h\u1ec7 th\u1ed1ng logistics to\u00e0n c\u1ea7u \u1ed5n \u0111\u1ecbnh v\u00e0 hi\u1ec7u qu\u1ea3, m\u1edf r\u1ed9ng c\u00e1c ch\u01b0\u01a1ng tr\u00ecnh h\u1ed7 tr\u1ee3 t\u1eadp trung v\u00e0o kh\u00e1ch h\u00e0ng, v\u00e0 duy tr\u00ec hi\u1ec7u su\u1ea5t h\u00ecnh \u1ea3nh \u0111\u01b0\u1ee3c x\u00e1c nh\u1eadn l\u00e2m s\u00e0ng. Th\u00f4ng qua d\u1ecbch v\u1ee5 \u0111\u00e1ng tin c\u1eady v\u00e0 c\u00e1c gi\u1ea3i ph\u00e1p h\u00ecnh \u1ea3nh s\u00e1ng t\u1ea1o, DRGEM cam k\u1ebft ti\u1ebfp t\u1ee5c h\u1ed7 tr\u1ee3 c\u00e1c nh\u00e0 cung c\u1ea5p d\u1ecbch v\u1ee5 y t\u1ebf \u0111\u1ea1t \u0111\u01b0\u1ee3c quy tr\u00ecnh l\u00e0m vi\u1ec7c hi\u1ec7u qu\u1ea3 h\u01a1n, ch\u1ea9n \u0111o\u00e1n ch\u00ednh x\u00e1c h\u01a1n v\u00e0 k\u1ebft qu\u1ea3 l\u00e2m s\u00e0ng t\u1ed1t h\u01a1n.<\/p>\n\n\n\n

<\/p>","protected":false},"excerpt":{"rendered":"

A high-response, high-reliability evaluation demonstrating trust from customers worldwide In 2025, DRGEM conducted its Global Customer Service Satisfaction Survey. The goal was to gain a comprehensive understanding of customer experience and service performance across all regions. Additionally, the aim was to define clear, customer-centric directions for future service improvements. 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